When You Arrive

Arrival procedure

Arrival time at your KelAir Campotel resort is from 16.00hrs to 19:00hrs. If you should arrive before this time you are welcome to use any of the resort facilities. However, neither your courier nor your accommodation will be available until the allocated arrival time. The reason for this is because your couriers will be busy preparing your accommodation until this time. If you leave a your contact detail in the note pad in the KelAir Campotel reception our courier will be able to contact.

On most resorts you will be required to check in at the main reception first and then they will give you directions to the KelAir Campotel reception.

Between 16.00hrs and 19.00hrs your couriers will be on check-in duty, they will be either at their reception area to meet you or they can be contact on the mobile number provided . After 19.00 they will have left a message at the reception area detailing what to do, and they will meet up with you the next morning.

Should you arrive after 22.00hrs you will be required to leave your vehicle outside the resort (in the car park, at your own risk) and enter the resort by foot. You may then collect the car the following morning – usually from 08.00hrs. This is to prevent undue noise from cars on the resorts after 22.00hrs.

You should have your KelAir Campotel Confirmation number to hand or on you phone giving details of accommodation type as well as arrival/departure dates) to show to your courier.

The courier will ask for payment of the Good Housekeeping Deposit. This is €100 and is payable in cash only. This will normally be refunded at the end of your stay, providing the accommodation is left in the same clean condition in which it was received. If you check out early then this money will be refunded back to you from the Head office within 28 days. We recommend sending an email to campotel@kellertravel.ie once you leave to advise us of this. We will then check with your onsite couriers to be sure that the accommodation was left as it should have been. We can then refund you the money via bank Transfer, so we will need you IBAN and BIC.

You will then be taken to your accommodation where the courier will give you any local information required.