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Booking Conditions

GENERAL

Kellers Travel Limited,

Trading as: KelAir Campotel.

Registered Office: Main Street, Ballinasloe.

All holidays in this brochure are sold by Kellers Travel Limited trading as KelAir Campotel hereafter refered to as The Organiser.

License no: T.A.0148.

BOOKING CONDITIONS

The following booking conditions apply to you when you book a package with us, for accommodation only booking conditions please see www.Campotel.Com or alternatively call our office.

In this Booking Form the word ‘Organiser’ means, Kellers Travel Limited trading as KelAir Campotel, the person who arranges your transport, accommodation etc., and who offers it as a holiday. ‘Consumer’ means you, the person who buys or agrees to buy the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the Booking Form or any other person to whom you transfer a holiday, which you have bought.

1. THE CONTRACT

a)
No contract shall arise until the Organiser has received this completed Booking Form together with a deposit or full payment for the holiday and has issued written confirmation of its acceptance to the Consumer. The terms of contract are contained solely in this booking form, the Organiser’s confirmation, the Organiser’s Brochure or other descriptive material, any airline or sailing ticket issued and the itinerary issued by the Organiser.

b)
The Organiser reserves the right to terminate this contract if the behavior or conduct of a Consumer either prior to or during a holiday is likely to endanger the safety or well being of other Consumers in his company or that of the Consumer himself, the Organiser, or that of the Organiser’s representatives, contractors, agents or employees and the cancellation charges as provided for in Clause 10 of this Booking Form are payable by the Consumer. Further, where, as a result of the Consumer’s actions or the actions of any other person who is listed on this Booking Form either or both of the following incidents occurs:

(i)
There is a delay or diversion to the means of transportation the subject of this contract;

(ii)
The accommodation in which the Consumer is staying is damaged; the Consumer, hereby agrees to indemnify the Organiser against any claim (including legal costs) made against the Organiser in relation to the occurrence of such incidents.

2. PERSONS WITH SPECIAL NEEDS

It shall be the Consumer’s responsibility to disclose to the Organiser prior to booking any physical or mental condition of a member of his party, which may be relevant and no liability shall attach to the Organiser for the provision of an unsuitable holiday for a person with disabilities where disclosure of the special need has not been made to the Retailer or to the Organiser where the booking has been made directly with the Organiser. The Organiser reserves the right to decline to provide a holiday for a person with special needs where in the Organiser’s opinion that holiday would be inconsistent with the special needs of a person with disabilities.

3. PAYMENT

The holiday must be paid for in full at least 8 weeks before the scheduled date of departure. If it is not paid by that date, the Organiser shall have the option to cancel the holiday. If the Organiser exercises that option or the Consumer cancels the holiday (which cancellation must be notified in writing to the Organiser) the cancellation charges detailed below are payable by the Consumer.

Cancellation for Non-Payment. If the holiday is not paid for by the due date, the Organiser shall have the right to cancel the holiday. If the Organiser, at the request of the Consumer or Retailer, agrees to delay cancellation of the holiday, then if the Organiser subsequently cancels for non-payment, the cancellation charges set out in this Clause 10 shall apply and be payable by the Consumer.

Because of the ever changing nature of airfare structures and the increasing availability of instant purchase air fares most of the flights which we sell must be paid for in full at the time of booking together with our normal deposit. Such airfares are non refundable and accordingly cancellation of holidays involving instant purchase/ticketed flights will incur loss of airfare together with our standard cancellation charges as detailed in this Clause 10.

More than 42 daysDeposit

31-42 days60%

0-30 days100%

4. SUBSTITUTION

a)
Where the Consumer is prevented from proceeding with the holiday, he may transfer his booking, having first given the Organiser reasonable notice in writing of his intention to do so before the departure date. The transferee from the Consumer must sign a Booking Form and comply with any other requirements of the Organiser applicable to the holiday.

b)
A Consumer who transfers a holiday booking shall be jointly and severally liable with the transferee to the Organiser for payment of any balance due in respect of the holiday and for a substitution fee of €30 per person substituted, subject to a maximum of €125 per booking (or such other greater sum as may be authorised).

5. ALTERATION BY CONSUMER

A request for alteration must be in writing and must be accompanied by a payment of €30 per booking before ticketing and €60 after ticketing, which payment is not refundable. If the alteration is impractable the original holiday arrangement shall continue to apply. If only some of the Consumers booked request a change, which is found to be practicable, a price adjustment for all Consumers on the same booking may be payable and must be discharged on the date shown in the Organiser’s written confirmation of such change. If the Consumer in complying with the foregoing requirements makes default, the Organiser shall have the rights referred to in clause 3. In accordance with the provisions of Clause 1(a) the Consumer should be aware that some suppliers, such as carriers, impose cancellation fees and apply restrictions which are not in the control of the Organiser and for which the Organiser shall not be held liable.

6. SPECIAL REQUESTS

Special requests (e.g. Sunny pitch, adjacent cabins, adjacent accommodation), shall be communicated by the Consumer in writing to the Organiser at the time of making the booking. The Organiser shall use reasonable endeavour to fulfill such requests. The Organiser shall only be obliged to provide services in accordance with special requests where it specifically commits itself in writing to do so. No liability shall attach to the Organiser for failure to comply with a special request, which has not been confirmed by it in writing.

7. ALTERATIONS BY THE ORGANISER

a)
The Organiser reserves the right to alter, change, curtail or cancel a holiday.

b)
If as a consequence of ‘force majeure’ (as hereinafter defined in sub-paragraph (f) of this clause), the Organiser is obliged to curtail, alter, extend or cancel a holiday, the Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment alteration, extension or cancellation of the holiday.

c)
A minimum number of bookings are required for a programme of holidays. The Organiser’s obligation to provide that programme shall be contingent upon the Organiser receiving and maintaining that minimum number of bookings. In the event that the Organiser does not receive the minimum number of bookings or having received such minimum number has that number reduced by reason of cancellations or transfer by consumers or otherwise, the Organiser shall be entitled to cancel or curtail the relevant programme at any time up to 4 weeks prior to the departure date and the Consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation for curtailment in these circumstances. The Organiser shall notify the Consumer within seven days of any cancellation or curtailment necessitated by the foregoing circumstances.

d)
If prior to the departure date there is a cancellation, alteration, change or curtailment relating to a holiday, which results in more than 18 hours change in the time of departure, or a change of resort or in the type of accommodation offered, or some other change which fundamentally alters the holiday, the Organiser shall, if practicable, offer an alternative comparable holiday of at least similar standard or shall refund the Consumer all monies paid. Unless within seven days of issue of the offer of an alternative holiday it is accepted by the Consumer in writing, the Organiser shall assume that the Consumer has declined such offer and the Consumer shall only be entitled to return of payments made.

e)
Where the Organiser makes an alteration in the holiday as contemplated in sub-paragraph (d) of this clause the Consumer shall be entitled to receive compensation in accordance with the scale set out in this paragraph.

No compensation shall be payable where the alteration is for the reasons referred to in sub-paragraph (b) or (c) of this clause or where the Consumer accepts the alteration as provided for in clause (d).

Notification period  Compensation

prior to departure date per person

Within 8 weeks€15.00

Within 6 weeks €25.00

Within 4 weeks €35.00

Within 2 weeks €40.00

f)
In this Booking Form the term “force majeure” means unusual and unforeseeable circumstances beyond the control of the Organiser, the Retailer or other suppliers of services, the consequences of which could not have been avoided even if all due care had been exercised or an event which the Organiser, the Retailer or the supplier of services even with all due care could not foresee or forestall, including, Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, acts of war, civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against the Organiser.

8. INSURANCE

We advise that you benefit from the Accident and General European Motoring Assistance. This will cover you in the event of your car breaking down, for roadside assistance (including tow charge) and vehicle replacement, if necessary. It does not cover parts or labour costs. A policy for cars under 10 years old is charged at €70 and €80 for cars over 10 years. However, cover cannot be provided for vehicles over 16 years old.

Please note, in order to avail of Vehicle Breakdown insurance cover you must not carry more than the number of persons recommended by the vehicle manufacturer. Each person must be provided with a seat and seat belt. The most who can be insured in a single vehicle are 8 persons including the driver.

You should notify your own insurance company if you are taking your car out of the country. The consumer’s attention is drawn to the exclusion clauses and excesses in the insurance policy arranged by the Organiser.

9. PRICE VARIATION

All prices quoted are stated in Euro and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary, the cost of the holiday may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Consumer, however no variations shall be applied where their combined effect would result in an increase/decrease of less than 2% of the cost of the holiday. During the period of twenty days prior to departure date, the price stated in the brochure shall not be increased. “The circumstances in which the price may be varied shall only be to allow for changes in:

a) transport costs, including the cost of fuel;

b)
dues, taxes or disembarkation fees at ports & airports, or

c) the exchange rates which apply to the particular package.”

10. LIABILITY

The Organiser shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser or Retailer acting on the Organiser’s behalf nor to that of another supplier of services because:

(i)
the failures which occurs in the performance of the contract are attributable to the Consumer;

(ii)
such failures are attributable to a third party unconnected with the provision of these services contracted for, and are unforeseeable or unavoidable; or

(iii) such failures are due to:

(a)
unusual and unforeseeable circumstances beyond the control of the Organiser, the Retailer acting on his behalf or other supplier of services, the consequences of which could not have been avoided if all due care had been exercised; or

(b)
an event which the Organiser, the Retailer acting on his behalf or the supplier of services, even with all due care, could not foresee or forestall.

In the case of damage other than death or personal injury or damage caused by defamation or by the willful misconduct or gross negligence of the Organiser the amount of compensation which will be paid to the Consumer will be limited to, in the case of an adult an amount equal to double the inclusive price of the Package to the adult concerned and in the case of a minor an amount equal to the inclusive price of the Package to the minor concerned. The Organiser’s liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of in the place of where they are performed or due to be performed, even if that convention has not been ratified or applied in the Republic of Ireland.

For international transport by air the provisions of the Warsaw Convention 1929 (as amended) relating to the carriage of passengers and their luggage by air or the EU Regulation on Air Carrier Liability for travel by air, may apply, throughout the flight and during boarding and disembarkation. For international transport by water the provisions of the Athens Convention relating to the Carriage of Passengers and their luggage by sea, 1974 applies. In respect of rail travel, the Berne Convention 1961, in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962 may apply. For the avoidance of doubt, this means that the Organiser is to be regarded as having all benefits of any limitations of liability and compensation contained in any of these conventions or any other international conventions applicable to the Consumer’s holiday. This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. Compensation in the case of death or injury amended by Regulation (EC) No. 889/2002) and national legislation of the member states).

There are no financial limits to the liability for passenger injury or death. Fordamages up to 100,000 Special Drawing Rights (“SDRs”) (approximately €123,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately €20,000).

Passenger delays: In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately €5,100).

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately €1,230).

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately €1,230). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is only liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. Complaints on baggage if the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to the checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the actual carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated that air carrier is the contracting air carrier.

Time Limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. A copy of the conditions of carriage applicable to the holiday and the Convention referred to above, can be supplied on request. In the event of any liability on the part of the Organiser for injury, illness or death, no payment will be made unless the following conditions are complied with:

(i)
the Consumer must advise the Organiser in relation to the injury or illness while the Consumer is at the resort and must also write to the Organiser within three months of the completion of the holiday;

(ii)
the Consumer must transfer any rights that the Consumer has, in respect of such injury, illness or death against any person to the Organiser;

(iii)
the Consumer must co-operate fully with the Organiser to enable the Organiser or its insurers to enforce such rights.

11. CONSUMER’S RESPONSIBILITIES

a)
The consumer shall check all travel documentation immediately that it is furnished to him. If the Consumer considers any document is incorrect or has a query in relation to its contents, he shall forthwith notify the Organiser of his concern and the Organiser shall respond as soon as possible.

b)
The consumer is solely responsible for ensuring that he presents himself at the port/airport of departure in sufficient time prior to the designed departure time to complete embarkation requirements. If the Consumer arrives after the check-in time stipulated in the travel documentation provided to the Consumer, the Organiser shall not be obliged to carry the Consumer and shall be entitled to treat the holiday as having been cancelled by the Consumer.

c)
The Consumer is restricted by the regulation of carriers and executive authority with regard to the weight, type and contents of baggage, which he may take on board the craft/and, or vehicles, which will be used in connection with the holidays. The Consumer shall be responsible for ascertaining any limitation, which apply in this regard and shall not present himself at the port/airport of departure with any prohibited item in his luggage or on his person or with items, which exceed weight or dimension restrictions applicable.

d)
The Consumer hereby agrees that he shall abide by all instructions or directions given by a member of the Organiser’s staff or any crew member of a carrier’s craft or vehicle used in connection with the holiday and hereby agrees to indemnify the Organiser against any loss or injury suffered or incurred by any other person as a consequence of the Consumer’s failure to act in accordance with any such direction or instruction.

e)
It is also the sole responsibility of the Consumer to ensure that he is in possession of all travel documentation i.e. passports, visas (where relevant) and that same are in order. The Consumer hereby agrees to indemnify the Organiser for any costs incurred by the Organiser as a consequence of the Consumer being denied transportation or entry as a consequence of the Consumer failing to have their travel documentation or same not being in order.

f)
Pursuant to Regulation EC261/04 airline passengers are granted rights including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights will be publicised at EU airports and will also be available from affected airlines.

HOWEVER, YOU SHOULD NOTE THAT REIMBURSEMENT OF THE COST OF A FLIGHT THAT FORMS PART OF YOUR HOLIDAY IS THE RESPONSIBILITY OF YOUR HOLIDAY AIRLINE AND WILL NOT AUTOMATICALLY ENTITLE YOU TO REIMBURSEMENT OF THE COST OF YOUR HOLIDAY FROM US.

12. COMPLAINTS

a)
If the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the organiser’s representative at the location where the Consumer is when the complaint arises and shall if the Organiser requires, complete a form setting out the detail of the Consumer’s complaint. If the consumer fails to comply with such requirements, the organiser shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out subsequent investigation of a complaint, which is found to be unjustified.

b)
The Consumer shall be obliged to notify the Organiser in writing of any complaint not later than 28 days after his return to the port of departure or termination of the holiday whichever is the earlier.

13. IMPORTANT

a)
All campsites have their own rules and regulations which all clients must obey, a copy of which is available from us on request. On signing the KelAir Campotel booking form you are agreeing to abide by these regulations. Failure to do so may result in expulsion from the site, with no refund of any kind, nor shall KelAir Campotel be responsible to provide any alternative accommodation. 

b) GOOD HOUSEKEEPING DEPOSIT (€100)


Mobiles Homes/Holiday Homes €100. This amount is collected on your arrival and is held as an indemnity deposit against the safe, clean return of the accommodation. Where it is necessary to engage a cleaning service at the termination of your holiday home/mobile home holiday (KelAir Campotel accommodation) the following charges will be made and deducted from your deposit: €20 / £20 per hour for every hour. Refund is at the discretion of the courier.

b)
NEW FOR 2019 – We are offering an advertised cleaning service on the following campsites:  (Le Littoral, Sol A Gogo, Sylvamar,L’Hippocampe, La Sirene, Castell Montgri, Cypsela, Villanova park & Playa Montroig).

14. GOVERNING LAW

The terms of the contract (as provided for in Clause 1(a) of this Booking Form) are to be interpreted under and are subject to the laws of the Republic of Ireland.

15. DATA PROTECTION

a)
The Organiser is committed to protecting your privacy and information. A copy of our privacy policy is available on request from the Organiser. The information that we use is for the purpose of fulfilling our contract as an Organiser. Information that you provide us will be held on the Organiser’s computers (and in other ways) for use by us for the following purposes:

(i)Booking Information

(ii)
Information about you (and your traveling party) may be passed to holiday providers and others and may include things such as age, religious beliefs, dietary requirements, you (or your traveling party’s) physical or mental health. This information may also be transferred abroad;

(iii)
If you apply for insurance, then we may process information (including medical information) about you (or your traveling party) and pass it to the insurers;

(iv)
Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in certain instances be disclosed to our agents for the purpose of fraud prevention and or debt collection;

(v)
To contact you via e-mail, letter or phone with details of the Organiser’s or selected suppliers’ products and services including financial services, which may be of interest to you. By entering into a contract with us you agree to the use and disclosure of information by the Organiser as described. A copy of your personal information held by the Organiser can be provided on request. You have the right to have any inaccurate personal information rectified or erased.

b)
Please note that airlines are required by new laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.

16. IDENTITY OF CARRIERS

We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which is due to perform, or likely to perform, your flight and if there are any changes to the operating air carrier(s) we are obliged to inform you of any such change(s) as soon as possible. If we don’t know the identity of the operating carrier(s) at time of booking, we must inform you of same as soon as such identity is established. In all cases, we are obliged to inform you of the identity of the operating air carrier at check-in or on boarding, where no check-in is required for a connecting flight.

In accordance with EU Directive – (EC) No.2111/2005,
Article 9, we are required to bring to your attention the existence of a ‘Community Blacklist’, which contains details
of air carriers that are subject to an operating ban within the EU Community.