WHEN YOU ARRIVE

Arrival procedure

Arrival time at your KelAir Campotel resort is from 16.00hrs. If you should arrive before this time you are welcome to use any of the resort facilities. However, neither your courier nor your accommodation will be available until the allocated arrival time. The reason for this is because your couriers will be busy preparing your accommodation until this time.

On most resorts you will be required to check in at the main reception first and then they will give you directions to the KelAir Campotel reception.

Between 16.00hrs and 20.00hrs your couriers will be at their reception area to meet you. After 20.00 they will have left a message at the reception area detailing where they can be located.

Should you arrive after 22.00hrs you will be required to leave your vehicle outside the resort (in the car park, at your own risk) and enter the resort by foot. You may then collect the car the following morning – usually from 08.00hrs. This is to prevent undue noise from cars on the resorts after 22.00hrs.

You should have your KelAir Campotel voucher to hand (white A4 document giving details of accommodation type as well as arrival/departure dates) to give to your courier.

The courier will ask for payment of the Good Housekeeping Deposit. This is €100 and is payable in cash only. This will normally be refunded at the end of your stay, providing the accommodation is left in the same clean condition in which it was received.

You will then be taken to your accommodation where the courier will give you any local information required.