GENERAL INFORMATION

Notes On Cost

  1. Children travelling free must be covered on medical insurance.
  2. All prices quoted are stated in EURO and are based on costs as known at the time of going to print. If any of these vary, the cost of the holiday may increase or decrease accordingly. Any such increase/decrease must be paid by, or refunded to the Consumer. During the period of twenty days prior to departure date, the price stated in the brochure may not be increased. “The circumstances in which the price may be varied shall only be to allow for changes in:
    (a) transport costs, including the cost of fuel:
    (b) dues, taxes or disembarkation fees at ports or airports, or
    (c) the exchange rates which apply to the particular package.”
  3. Two-centre holidays are charged at pro-rata basis.

Alterations and Amendments

Alterations to any remaining section of the reservation must be made in writing and are not accepted otherwise. All such alterations and amendments are subject to an alteration fee of €30 for each and every amendment before ticketing and €60 after ticketing in accordance with our Booking Conditions (section 5). Cancellations as per Booking Conditions (section 3).

Not Included In Your Holiday

  • Good Housekeeping Deposit €100.00
    (See “Good Housekeeping Deposit” section)

Party size

For your comfort & safety, please find the maximum party size per mobile home type.


2 Bedroom Mercure: Max 6 (2 adults, 3 children & 1 infant under 18 months in a cot)

2 Bedroom Mercure Loggia, Riviera & Plus: Max 6
(2 adults, 3 children & 1 infant under 18 months in a cot)
3 Bedroom Titania: Max 6 (2 adults & 3 children & 1 infant)
Holiday Home 3 Bed, Cordelia & Plus: Max 7 (2 adults, 4 children & 1 infant under 18 months
in a cot)
3 Bedroom Apollo: Max 7 (2 adults & 5 children)

Bookings are not permitted in the following instances;

  1. Parties over 6 people when the party comprises of more than one family.
  2. Single sex parties, Bookings of more than 2 adults under 30 years and associated bookings of more than 3 parties/families.

Please note: Maximum 6 people per mobile home at L’Escale St Gilles in Benodet & there is an extra charge for parties comprising of more than 6 people in Camping Cypsela & Vilanova Park, Spain.

Facilities

Resort facilities listed in this brochure do not form part of a contract. All facilities cited are correct at time of going to print. As we do not own/operate the resorts, the availability of facilities is, regrettably, beyond our control. KelAir Campotel cannot be held responsible for (a) facilities not being available at any time, (b) for additional facilities being provided which were not advertised in the brochure.

Swimming Pools and Regulations

General

  • Use of the pools is free and pools are generally not heated (unless otherwise specified). Some resorts require special bracelets to be worn in the swimming pool area at a refundable fee. There may be a charge for on-site Water Parks.

Swimwear

  • Due to hygiene regulations, many park owners have banned swim shorts. Please pack conventional lycra-style swimwear, though they can usually be purchased locally. Conventional swimwear only is permitted in and around swimming pools, i.e. Speedo or boxer swimwear. No t-shirts or shorts to be worn.
  • Swimming caps may be required in some sites.

Pool Attendants

  • Not all resorts have pool attendants on duty and those that do may only be present in July or August, or for a limited time during the day. We strongly advise you supervise your children at all times when they are using swimming pool/water chutes/slides.

Water Chutes and Waterslides

  • Each resort will have its own regulations clearly indicated, that may relate to age, height and opening times. Pools, water chutes and waterslides are used at the customers’ own risk.

Barbecues

Most resorts allow the use of barbecues. However, resort owners/local authorities may impose restrictions/bans on their use at any time during the season. Gas/charcoal barbecues are supplied with all our range of accommodation. Camping La Grande Metairie will have a charcoal bbqs.

Special Requests

Special requests cannot be guaranteed. Your courier will be informed of your request and will do their utmost to meet your wishes. However, circumstances such as the way our accommodation is located on the resort and the departure pattern of preceding customers means it is not always possible to grant special requests, regardless of when you book your holiday.

Special Requirements

Should you have a special requirement, which is absolutely essential to your holiday enjoyment, please inform us in writing at the time of booking and we will do our utmost to honour your requirement, although this cannot be guaranteed.

Non KelAir Campotel Accommodation

Accommodation which is not owned and managed by KelAir Campotel may vary to that supplied by us and its equipment described herein. Sun loungers and patio/deck may not be supplied with non KelAir Campotel accommodation.

Changing Emplacements/Resorts

Should you wish, for any reason, to change emplacements/ resorts during the course of your stay and the courier in charge is in a position to grant this request, there is a charge of €50, payable directly to the courier on site or upon arrival to new resort.

Good Housekeeping Deposit (€100/£80)

The purpose of this deposit is to ensure that all accommodation and equipment is returned to us at the same standard of cleanliness and functionality as which it was received on your arrival. In instances where the accommodation requires cleaning at the end of your stay, €20 / £20 an hour will be deducted from your deposit. Otherwise it will be refunded on your departure. Should your accommodation not be to your expectations on your arrival, please inform your courier or KelAir reception within one hour of your arrival.

Deposit Procedure

Your courier will collect your Good Housekeeping Deposit on arrival. On the morning of your departure, your courier will check that the accommodation is to the required standard and refund/deduct deposit as applicable. Those who depart prior to 8am will have their deposit posted to them within 28 days of their departure from the campsite. Refund is at the sole discretion of the courier.

Honesty and Accuracy

The information contained in this publication is accurate and correct at time of going to print. We do our best to ensure that ferry schedules, prices, descriptions etc. are correct and published in good faith.

Whilst our reservations staff will always try to give accurate information and price quotations to telephone and personal callers, we are unable to accept responsibility for such information unless it is confirmed in writing.

Hotel Stops En Route

With the exception of the campsites in Spain and the South of France, most resorts are within a day’s drive.
Some people may not feel inclined to make the trip all at once and would like to relax and stay overnight en route.
Should you wish to book your hotel on line, log on to www.accorhotel.com, www.hotel-bb.com or www.envergure.fr, which enables you to reserve your own overnight stay. Hotels such as Hotel B&B, Bleu Marine, Kyriad, Ibis, Novotel, Mercure, and Sofitel, are located all over France and Spain at a very competitive price range.

Cots and Baby Packs

Cots are available at all KelAir Campotel resorts. These are collapsible travel cots and are suitable for infants under 18 months. The cots are available at a charge of €12 for the duration. Baby packs are also available on request. Consisting of a cot, high chair and stroller, there is a charge of €30 for the duration of your holiday. Cots and Baby Packs must be requested at time of booking, as there is a limited supply available. We do not supply linen for cots.

Please note that cots do not fit in the bedrooms of all mobile homes due to layout variations.

Insurance

Medical insurance is not automatically included in our holidays. The cost of a family policy (i.e. 2 Adults & any number of children under 17 in full time education) is available from €49

Off-Peak Holidays

If you wish to take an “off-peak” break, there are many advantages such as un-crowded beaches, ferries, money saving offers etc. and you can see France and Spain at its best.

Please note that many of our resorts are quieter in early/late season and facilities may not be available, or may be restricted in opening times, especially facilities such as the swimming pool, bar and restaurant. While many of the facilities are available in June and early September, they are open at the discretion of the owners and may be unavailable outside of July and August.

There are always shops; bars and restaurants open in the vicinity. However, should you require more precise information, our staff will be happy to oblige.

Resident Courier

There are resident KelAir Campotel couriers on all of our resorts. Your courier will greet you on arrival, show you to your accommodation and be at hand throughout your stay to answer any questions and ensure your holiday runs smoothly.

During “off-peak” breaks there may not be a resident courier on site.

Arrival and Departure Procedure at KelAir Campotel Resorts

Your accommodation is available from 4pm. Should you arrive at your resort before this time, neither your accommodation nor your courier will be available until 4pm. However, you are welcome to use the resort facilities after you have checked in with the main campsite reception and received your ID bracelets (if applicable).

In order for us to prepare for our next guests, we ask that you vacate your accommodation no later than 10 am on day of departure. Failure to do so could result in you forfeiting part of your Good Housekeeping Deposit.

Please aim to arrive at your resort between 4pm and 8pm when your courier will be at hand to meet you.

Most resorts close their gates at 10pm to 7.30am, so if you arrive/depart during these times you will be required to leave your car outside the resort and enter/leave the resort by foot. If you do arrive after 8pm, your courier will have left a message at the KelAir Campotel reception giving details as to where they can be located.

Your car and driving in France and Spain

Insurance

  • We advise that you benefit from the Accident and International Assistance Companies. This will cover you in the event of your car breaking down, for roadside assistance (including tow charge) and vehicle replacement, if necessary. It does not cover parts or labour costs. A policy for cars under 10 years old and up to 15 days is charged at €70 for cars between 10 & 16 years is a charge of €80. Cars 16 to 24 days and Under 10 yrs old will cost €80 cars between 10 – 16 years and 16 to 24 days will cost €90. However, cover cannot be provided for vehicles over 16 years old. Please note, in order to avail of Vehicle Breakdown insurance cover you must not carry more than the number of persons recommended by the vehicle manufacturer. Each person must be provided with a seat and seat belt. The most who can be insured in a single vehicle are 8 persons including the driver.You should notify your own insurance company if you are taking your car out of the country.

Taking a Second Car

  • If you intend to take two cars, you will be charged the appropriate ferry price for the second car and you must leave the second car in the resort car park, for the duration of your stay, at your own risk (there is a charge for this service in both Camping Cypsela & Castell Mongrí, Spain).
  • All routes guides and/or GPS Co-ordinates are supplied to you in good faith. We cannot accept responsibility for any new/additional road layouts.

General Regulations

Please see our website for all driving Rules and regulations pertaining to France and Spain.

Car Hire

  • Each person in the party must have a seat in the car.
  • The named driver must have a credit card in his/her name and the reservation must be made in their name.
  • The minimum age of driver is 21 years but may vary from country to country.
  • A charge may apply to drivers under 25 years and they may not be able to hire certain car groups.
  • Drivers must produce a valid Irish/UK license, held for at least 1 year in France and 2 years for Spain. Some countries require no endorsements.
  • Cars hired from a ‘broker’ may incur a daily charge for being brought into another country – please ask at the time of booking.

Health benefits

Before departing on your holiday, we suggest you obtain a European Health Insurance Card (www.ehic.ie) from your local health authority, for each member of the party. This will entitle you to reciprocal health benefits while on holiday. Your courier will be “au fait” with the procedures and will be happy to assist in any eventuality.

Resort Regulations

All resorts have their own rules and regulations, which must be obeyed. Failure to do so may result in expulsion from the resort with no refund of any kind nor shall KelAir Campotel be responsible for providing any alternative accommodation.

KelAir Campotel resorts are very much family orientated and noise must be kept to a minimum after 22.00 hours.

Full list of resort rules available on request.

Passports

All EU and non-EU nationals travelling to France and Spain must be in possession of a valid passport. Non-EU nationals may require a VISA. You will need to the contact the relevant authorities for more information.

Emplacements/Pitches

The size of emplacements/pitches vary from resort to resort. In general, most pitches are large enough to accommodate a regular sized car. However, larger vehicles may have to be parked away from your pitch. The location of KelAir Campotel pitches on each resort is at the discretion of the resort owner and so our accommodation is often located in numerous different areas of a resort.

Small tents are not permitted on emplacements.

Club Buzzy Bee

Please note that the KelAir Campotel Club Buzzy Bee is purely for childrens’ entertainment. It is not a childcare facility, and children remain the responsibility of parents/guardians at all times. For safety reasons, numbers admitted to the Clubs may be limited. Children must be signed in by a parent/guardian at the beginning of each session and signed out at the end of each session. Although the Clubs are free, a charge may apply to certain activities.

Couriers are employed to supervise the Clubs and in the event of illness or unforeseen circumstances, their position may not be possible to replace immediately.

Money Matters

You may get Euro from the majority of ATM machines by using your Banklink “Plus”, Pass “Cirrus” and credit cards (once you have a PIN number and subject to a small fee). Laser cards are now being accepted in more and more shops and restaurants. Contact your bank for more specific details.

What To Pack and Not To Pack

There’s no need to pack a hairdryer or iron, as these are available at KelAir Campotel resorts, from the courier, on request and subject to availability.

It’s always a good idea to pack a common painkiller, such as Anadin, as these are only available from Pharmacies in France and Spain.

We advise you bring a continental adapter for any electrical appliances and a car phone charger for charging your mobile phone.

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